Telephone English

BEGINNING A CALL TAKING / LEAVING MESSAGES CLARIFYING/CONFIRMING INFORMATION FINISHING A CALL

Helen: Midtown Computer Solutions, Helen speaking. How can I help you? Ryan: Hello, this is Ryan Bardos. May I speak with Natalie Jones, please? Helen: One moment please – I’ll put you through. Helen: Mr. Bardos? I’m sorry, Natalie’s in a meeting at the moment. Would you like to leave a message? Ryan: Yes, could you ask her to call me back as soon as possible? It’s pretty urgent. Helen: Of course. Does she have your number? Ryan: She has my office number, but let me also give you my cell – it’s 472-555-8901. Helen: Let me read that back to you – 472-555-8901. Ryan: That’s right. Helen: And could you spell your last name for me? Ryan: B as in Boston – A – R – D as in dog – O – S as in September Helen: Okay, Mr. Bardos. I’ll give her the message. Ryan: Thanks a lot. Bye. https://www.espressoenglish.net/telephone-english-phrases/

Ryan: Hello? Natalie: Hi, Ryan, this is Natalie returning your call. Ryan: Hi Natalie, thanks for getting back to me. I was calling about the shipment of keyboards for our office – we haven’t gotten them yet. Natalie: Oh, that’s not good – they were supposed to be delivered three days ago. Ryan: Exactly, and we have a new group of employees starting on Monday, so we really need those keyboards as soon as possible. Natalie: Okay, I’ll look into it right away – if necessary, we can send you an emergency overnight shipment. Ryan: Thanks, Natalie, I appreciate it. Natalie: No problem, Ryan. I’ll call you back a little later, as soon as I have more information. Ryan: Sounds good – talk to you soon. Natalie: Bye. https://www.espressoenglish.net/telephone-english-phrases/