SITUATIONAL PROBLEM-SOLVING thru English

“Situational analysis” helps develop a basis of understanding of the environment in which a plan is delivered. It provides a common reference point for the planning process and priorities actions.

In every situational issue, understanding how you will respond to a situational question is an important aspect of developing your critical thinking and decision-making skills. This lesson discusses how to determine the importance of situational responses.

1. You are working on a project and halfway through you realize that you have made a significant mistake that may require you to restart the project to resolve it. How would you approach this so you still met the deadline?

2. How would you deal with a customer who wasn't happy with your service, even though you haven't done anything wrong and it is the customer who has made the mistake?

3. What would you do if you made a mistake that no one else noticed?

4. You have been asked to schedule a rush project but you cannot complete the piece of work you need to, since you require information from another colleague who is not currently available. How would you deal with the situation?

5. What would you do if you were asked to perform a task you’ve never done before?

6. Tell me about a time when you failed. How did you deal with this experience?

7. What would you do if an angry and dissatisfied customer confronted you? How would you resolve their concern?

8. What Would You Do If You Learned That One Of Your Coworkers Was Engaging In Unethical Behavior?

9. You’re being manipulated

10. During your class presentation, a classmate says a sarcastic comment about you that embarrasses you. What would you do?

11. Sarah has been telling other kids in your class a secret you told her.

12. You are playing a game with Derick and he keeps telling you what moves to make. You don't like it. What would you do?

13. Javier is making fun of a special needs student and you don't like it. What would you do?

14. Jessica has been talking ugly things about your big brother. What would you do?

15. Noah was playing with a ball in the playground when an older pupil take it away from him. How can you help Noah?

16. You feel like one of your friends is upset with you, but you don't know why. What will you do?

17. You arrive 10 minutes late for your interview. What will you do?

18. Your boss told you that it was okay to leave early, but you forgot to punch out. What would you do?

19. You turn the faucet on too high and water sprays everywhere. What will you do?

20. You are really upset about something and want to scream. How can you calm yourself down?

21. What would you do if you saw someone stealing something from a store?

22. Tom is responsible for giving a bonus to factory workers that have perfect attendance during the month. One worker missed one day due to a death in the family. The worker starts crying in Tom’s office and tells Tom that she needs the bonus desperately since she is behind on her rent. The rules are clear and the bonus is for perfect attendance period no if, buts, or maybes. However, Tom does have the authority to make exceptions to the rule. What should Tom do?

23. Sonya is a new nurse’s aide. Most of Sonya’s coworkers are Filipina. The Filipinas are fluent in English, but choose to speak their native language which Sonya does not understand. Sonya feels this is rude and this practice makes her feel like an outsider. What should Sonya do?